The business itself is unsustainable. There isn't any good way to provide delivery of most items to most people at a reasonable cost. Also, the consumer isn't

The business itself is unsustainable. There isn't any good way to provide delivery of most items to most people at a reasonable cost. Also, the consumer isn't being given the choice, they are provided the cost from the app. The delivery company isn't willing to charge what it costs to have dedicated delivery drivers. That's the real culprit here.