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> Most of the general population have no idea what a normal distribution is. They have an intuitive understanding of what an average is, though. And when provi
by kergonath 3y ago
> Most of the general population have no idea what a normal distribution is.
They have an intuitive understanding of what an average is, though. And when provided a scale the vast majority of people assume that the average is in the middle. If some smart arse grading system is not intuitively understood by someone’s customers (and seriously, people have something like 10 seconds to make that choice), it’s not the users who are stupid.
- lupusreal 3y agoMost people don't think a 3 of 5 rating is "good", rather it's half-way to utter failure. 5 star ratings as used by the general public are calibrated as 5 meeting all reasonable expectations and no special rating given for exceptional performance. Most people don't need instruction on how to rate on this scale, they just give everybody a 5 unless something happened to piss them off.
- simiones 3y agoNo, most people when asked to rate something think back to their school days, where "has done all the work we asked for" is either the max grade (A/10/20), or just under (say, A-/9/18). So, most people give 5 stars (or more rarely 4 stars) to drivers that have met their expectations.
- Ekaros 3y agoThat is very country specific. Here scale is 4 to 10. 4 being failure and 10 being essentially perfection. Average work being 7 with 6 below and 8 pretty good and 9 good. Scaling this to 1 to 5 would mean 1 is failure, 2 is not entirely failed, 3 average, 4 good and 5 perfection.