3 ms·
Your comment seems to be based on the premise that self-checkout is failing because it's a poor user experience. Self-checkout is failing because of theft. Th
by Ferret7446 3y ago
Your comment seems to be based on the premise that self-checkout is failing because it's a poor user experience.
Self-checkout is failing because of theft. Therefore, all of your suggestions are unhelpful. Helpful suggestions would sound something like (for demonstrative purposes only):
Fully gate in the checkout area and ensure all items are scanned and paid for before opening the exit gate.
- crgwbr 3y agoThat sounds like a fire hazard. Human safety is still more important than preventing theft.
- red-iron-pine 3y agothe article covered that. > Another approach is adding a receipt-scanning gate at self-checkout areas, which Safeway has done at multiple locations in California, in addition to shutting down self-checkout entirely in some stores.
- Animats 3y agoCheckout needs a clearly visible item path from cart to conveyor to scanner to bagging area to cart, and a moment when the cart is totally empty, so skipping a step is obvious. If the checkout can fill more than one bag, there needs to be more than one bagging area, with a scale for each bin.