It’s hilarious that the article alleges that this has anything to do with customer satisfaction. The self checkouts were added to reduce staffing costs for cash

It’s hilarious that the article alleges that this has anything to do with customer satisfaction. The self checkouts were added to reduce staffing costs for cashiers. They’re being removed to reduce shoplifting. These companies do not give a single fuck about making your life more pleasant, despite what their PR may say.