Customer service was a marketing technique aimed at the baby boomers. It was used to lower friction of a high spending customers at any absurd level of babying

Customer service was a marketing technique aimed at the baby boomers. It was used to lower friction of a high spending customers at any absurd level of babying the customer to avoid them having to experience difficulties. As the baby boomers have aged and are no longer really needing "things" the baby boomer money has moved to healthcare. Now customer service as a product will return to policy level since there is no longer any monetary benefit for the poorer millennial and continuing generations. In all of history customer service has been handled the real way. The proprietor or their employees sized you up for how much they thought you could spend and then provided the amount of customer service they thought they needed to get your outsized spending. If you seemed low income they simply said take it or leave it and did not care if you left. This is still the way it is done in the overwhelming majority of the world. TLDR. Customer service declining is a result of the huge baby boomer generation dying and there no longer being a group that is able/willing to pay double the price for avoiding any inconvenience or rudeness.