One of the reasons that AWS makes money is the same level of customer commitment today. Even a small customer is handled with an account manager and can access

One of the reasons that AWS makes money is the same level of customer commitment today. Even a small customer is handled with an account manager and can access same level of resources. AWS also proud itself that almost all the new services it launches are born from requests of customers. I truly believe that this is true. I also think that in the first decade of Amazon, the website was also customer obsessed. What happened afterwards is a different story.