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> Bezos said "this just has to work for the customer, we have to tell them "sure, no problem", today, tomorrow and forever". What is interesting to me is Jeff
by MuffinFlavored 2y ago
> Bezos said "this just has to work for the customer, we have to tell them "sure, no problem", today, tomorrow and forever".
What is interesting to me is
Jeff Bezos has $200b or whatever and made one of the most successful companies of all time, so we have to listen to that and think it is true.
But... on the flip side... We know why Amazon makes money. AWS, and world-class logistics/marketplace offering.
That has (in my opinion) next to nothing to do with "let's bend over backwards for customer service/edge case customer experience"
- spencerflem 2y agoI was shocked at how good AWS customer support was when I had to use it a few years ago, at least compared to what I was expecting (phone support with an hour of holding and menus that can do nothing + "help" forum thats all copy pasted)
- JamesAdir 2y agoOne of the reasons that AWS makes money is the same level of customer commitment today. Even a small customer is handled with an account manager and can access same level of resources. AWS also proud itself that almost all the new services it launches are born from requests of customers. I truly believe that this is true. I also think that in the first decade of Amazon, the website was also customer obsessed. What happened afterwards is a different story.