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1. Businesses no longer have to bend over backwards to stake their name on customer service. Starbucks can take 30 minutes to do a mobile order multiple times a

1. Businesses no longer have to bend over backwards to stake their name on customer service. Starbucks can take 30 minutes to do a mobile order multiple times and millions of people will still go pay $6 for coffee every day. 2. Most people working these jobs are upset/miserable/hate their lives due to "America problems". If you make less than $60k/yr, chances are your life is very unfulfilling. You are constantly stressed about money, you might be in debt/behind on your bills. You have to work at least 32-40 hours a week at a job you wish you didn't. Your soul is beat down. You hate your co-workers + manager. You can't afford to own anything. You use social media/sports to escape the monotony of your life. You probably don't have great health care. You are probably not in great shape statistically and a victim of the high fat, high calorie, high sugar, low nutritional content American diet. You trade your sanity and freedom for a paycheck that can barely buy you anything. So what do you do? Take it out on customers. Why? Because you can get away with it, because your company/manager is desperate for employees (which is weird, you think this would lead to higher wages supply/demand wise) We probably have an oversupply of people who can do customer-service level work, so you can be rude without fear of your manager caring. In the past week I've picked up food multiple times. Wasn't greeted, no smile, was barely acknowledged, if employees do say "thank you" as we leave a restaurant, they're looking down at their phone while scrolling TikTok/Instagram. Nothing wrong with, just not the "glory days" of customer service. It all depends on the company/management. If management tolerates rude employees and empowers their employees to be rude to customers/be on their phone, it's a "top-down" decision.

chasebank 2y ago
In reference to 2. - I'd say that more reflects where you live as opposed to most people being 'upset/miserable/hate their lives'. I don't experience that whatsoever where I live (Santa Barbara, CA) or where I grew up (Boise, ID).
- pixl97 2y ago
  Where you live is highly correlated with cost of living. That cost of living affects those at the bottom of the economic ladder the most.
simonbarker87 2y ago
To be honest it sounds like America is just starting to experience face to face customer service like the rest the world has always had. Describe the above scenario to any Brit and we would say “well of course” and they would probably then follow it up with how we would rather honest surliness than the fake saccharin type service of America.
pixl97 2y ago
Management tolerates the rule employee because that managers manager is being rude to them an likely spewing a stream of vitriol that is tantamount to 'lower costs, increase sales'. This goes back into the opening statement on point number 2, the business does not exist to server customers, the business exists to serve the investor class with higher profits. And while you would think that better customer service would lead to higher profits quite often that is not true. Instead the business starts operating in wild swings where you get good, but higher paid employees. Well that's too expensive so they get rid of them, and for a time the business is more profitable until the customer get tired of the bullshit. But at the end of the day the upper management sees the spreadsheet that shows that highest profitability occurs after getting rid of high paid staff.
- candiodari 2y ago
  But the cool thing about money is that that spreadsheet really does show the preferences of customers: more business if prices go down, even just a little, no matter the cost in customer service. It's management responding to the customers. Yes they "have the power" (the higher up in management I go, the less power I seem to have. I can affect an invididual a LOT, but if you think going up in management will get you the power to, for example, make a new product ... best of luck with that) In other words: we get what we collectively pay for.
deleted 2y ago
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chasebank 2y ago

In reference to 2. - I'd say that more reflects where you live as opposed to most people being 'upset/miserable/hate their lives'. I don't experience that whatsoever where I live (Santa Barbara, CA) or where I grew up (Boise, ID).

pixl97 2y ago
Where you live is highly correlated with cost of living. That cost of living affects those at the bottom of the economic ladder the most.

simonbarker87 2y ago

To be honest it sounds like America is just starting to experience face to face customer service like the rest the world has always had. Describe the above scenario to any Brit and we would say “well of course” and they would probably then follow it up with how we would rather honest surliness than the fake saccharin type service of America.

pixl97 2y ago

Management tolerates the rule employee because that managers manager is being rude to them an likely spewing a stream of vitriol that is tantamount to 'lower costs, increase sales'. This goes back into the opening statement on point number 2, the business does not exist to server customers, the business exists to serve the investor class with higher profits. And while you would think that better customer service would lead to higher profits quite often that is not true. Instead the business starts operating in wild swings where you get good, but higher paid employees. Well that's too expensive so they get rid of them, and for a time the business is more profitable until the customer get tired of the bullshit. But at the end of the day the upper management sees the spreadsheet that shows that highest profitability occurs after getting rid of high paid staff.

candiodari 2y ago
But the cool thing about money is that that spreadsheet really does show the preferences of customers: more business if prices go down, even just a little, no matter the cost in customer service. It's management responding to the customers. Yes they "have the power" (the higher up in management I go, the less power I seem to have. I can affect an invididual a LOT, but if you think going up in management will get you the power to, for example, make a new product ... best of luck with that) In other words: we get what we collectively pay for.

deleted 2y ago

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