customer problems are more complex and organisations need staff who are trained to deal with a wider range of issue I think this is a function of the complexit

customer problems are more complex and organisations need staff who are trained to deal with a wider range of issue I think this is a function of the complexity of products being offered by service companies. In the rush to differentiate themselves from their competitors, they end up providing so many variants or extras on top of the core product that still need support and problem resolution, and that all falls on the poor CS rep.