I agree with you that it was probably unintentional, and an embarrassing failure, though not malicious. I mostly like Apple products and am tolerant of their bu

I agree with you that it was probably unintentional, and an embarrassing failure, though not malicious. I mostly like Apple products and am tolerant of their business model and practices. But I was struck by your phrasing to wonder whether we really owe charitable interpretations to companies. I do think most people employed anywhere are probably well intentioned, and maybe we owe them something. But companies are almost algorithms that run on a substrate of people.