This is a very common but wrong assumption. The OSS and Cloud divisions of most companies are very different beasts. The engineers that staff them are differen

This is a very common but wrong assumption. The OSS and Cloud divisions of most companies are very different beasts. The engineers that staff them are different, and their focus is different. This has often lead to issues where the company that creates the project doesn’t always have the capability to support it at scale. TBH, while I don’t support that kind of behavior, the cloud providers probably provide the best SaaS support for most OSS projects, just because of the operational capabilities they have created.