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If it's a software update that only a service center can fix then few folks are going to take their time out to do that expeditiously, like with hardware recall
by ripjaygn 2y ago
If it's a software update that only a service center can fix then few folks are going to take their time out to do that expeditiously, like with hardware recalls. Assuming their address is current and they even know about it. Whereas an OTA update is either automatically done or in their face the next time they drive.
- croes 2y agoBut the method of fixing doesn't say anything about the severity. If the breaks on a Tesla don't work but it's fixable per OTA it's still worse than a less severe bug that needs to be fixed in a garage.
- ripjaygn 2y agoThe cost to the company for a recall is also a thing so accurate headlines matter. Having to spend money paying service reps to do software and hardware changes at a service center is way more expensive than pushing out an OTA software. Which is why a good chunk of the media won't mention it when it comes to Tesla.