I don't have a problem with technicians solving problems. But as an engineer I would like to codify the solution so that A) we're implementing a controlled proc

I don't have a problem with technicians solving problems. But as an engineer I would like to codify the solution so that A) we're implementing a controlled process and B) if there's a better solution out there I can make that recommendation or fix the system. When you take it upon yourself then problems only happen if you don't communicate.