I previously worked for a (small-time) handset manufacturer, and have done product testing for several others. I also have friends who work or have worked for s

I previously worked for a (small-time) handset manufacturer, and have done product testing for several others. I also have friends who work or have worked for some of the major names. None of the companies have any clue whatsoever when it comes to UI design, software development, etc. The majority of the process is usually centered around putting some kind of brand-specific skinning on the OS as a "differentiator". It only gets worse when the carriers request their own specific branding on a handset. Usually the designs are put together by one or two designers and the emphasis is often on visual impact as opposed to usability. Flash tends to win over function, and often times things are redesigned for no good reason between product releases. It's no surprise then that Apple is eating their lunch, at least they have a coordinated effort.