4 ms·
Because you’re a more expensive customer per dollar of revenue, statistically - there are constant costs per customer for support, billing, etc.
by tnmom 2y ago
Because you’re a more expensive customer per dollar of revenue, statistically - there are constant costs per customer for support, billing, etc.
- andersa 2y agoBilling is automated. What support? S3 doesn't care whether it serves a PB of Epic traffic or from thousands of small customers, it's all automated. There is no actually reasonable explanation for the service being 10-100 times more expensive than greed.
- tnmom 2y agoCards get declined. Support tickets get created. Customers die and you have to hold all their stuff open for 90 days while trying to reach them, without a chance of getting paid. You might not be stupid, but there are people who look _just like you_ who will email support over a six cent billing issue which turns out to be correct anyway - but just burned a couple hours of support people’s time. Epic probably doesn’t do stuff like that.