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>I manage a tech team, and one of my direct reports replied to a negative feedback received from a member of our sales team with support from ChatGPT. You're a

>I manage a tech team, and one of my direct reports replied to a negative feedback received from a member of our sales team with support from ChatGPT. You're allowing sales people to give negative feedback to your people? Aka you're letting the sales person manage your people for you? You're allowing them to damage your team's morale? Yikes I'd be putting a stop to that asap. >The content of the response was good, as it acknowledged the negative feedback and demonstrated a desire to improve. Then the way I take it is that this direct report hasnt done anything wrong, there's no policies violated and so the new discussion is why the sales person is spitting in your face and disrespecting you as their manager. >However, the salesperson noticed that the reply he received was clearly generated through ChatGPT, and he was somewhat frustrated by this. Whether or not this is true, using tools to more efficiently do your job is a pro, not a con. >Do you think using ChatGPT in this situation was inappropriate? Communication skills are never going to be perfect across your team. You should encourage people to use chatgpt to better understand what the other person said and to better formulate the answer they are going to give. The world is rapidly pushing people to use "AI" because of the obvious benefits. Society is not going the other direction which the sales person is attempting. This to me has virtually nothing to do with this direct report in my opinion. This is a sales person managing your person over you. I would immediately go their manager and express the morale damaging negative feedback is to be directed at you from now on.

tcgv 3y ago
Hi there! Thanks for sharing your perspective, you've made some good points. To give you more context: > You're allowing sales people to give negative feedback to your people? Aka you're letting the sales person manage your people for you? You're allowing them to damage your team's morale? Our company promotes a culture of open feedback within all teams. The sales team often seeks support from our tech team to address technical queries from potential customers. We have a process in place to ensure all communication with the tech team goes through a queue to be addressed orderly.

tcgv 3y ago

Hi there! Thanks for sharing your perspective, you've made some good points. To give you more context: > You're allowing sales people to give negative feedback to your people? Aka you're letting the sales person manage your people for you? You're allowing them to damage your team's morale? Our company promotes a culture of open feedback within all teams. The sales team often seeks support from our tech team to address technical queries from potential customers. We have a process in place to ensure all communication with the tech team goes through a queue to be addressed orderly.