"Second, that comment implies that one way or another, a user-noticeable change must happen. It could very well be that the software is ideal for its user base

"Second, that comment implies that one way or another, a user-noticeable change must happen. It could very well be that the software is ideal for its user base as-is and no change at all is preferable to change for change's sake." To quote the users: "but why should I pay for bug fixes?" User-noticeable change is essential.