When addressing negative feedback, it is crucial to demonstrate genuine concern, empathy, and a willingness to engage in meaningful dialogue. That’s doubly tru

When addressing negative feedback, it is crucial to demonstrate genuine concern, empathy, and a willingness to engage in meaningful dialogue. That’s doubly true when delivering negative feedback. But this reads like the salesperson’s feedback was in an email because the response was written and the OP read the response. In addition if you have a beef with someone, it is good manners to address it directly. Not by talking to their boss. The salesperson is the one creating bad relationships. Not just with the report but also making work for the OP instead of foregoing asshole behavior.