There needs to be more fidelity than "vote with wallet". Let's say I decided to not purchase your product. Why? The question remains unanswered. Perhaps I didn

There needs to be more fidelity than "vote with wallet". Let's say I decided to not purchase your product. Why? The question remains unanswered. Perhaps I didn't see it for sale or Bob in accounting just got one and I didn't want to look like I was copying Bob. Even at scale this doesn't work. Let's say Lenovo switches to making all of their laptops hot pink with bedazzled rhinestone butterflies and sales plummet. You could argue it was the wrong pink or that the butterflies didn't shimmer enough ... any hypothesis you wish. The market provides an extremely low information poor signal that really doesn't suggest any course of action. If we really want something better, there needs to be more fruitful and meaningful communication lines. I've come up with various ideas over the years but haven't really implemented them.