[a random internet opinion] If the salesperson provided negative feedback by email instead of in realtime with their voice, ChatGPT is not particularly rude.

[a random internet opinion] If the salesperson provided negative feedback by email instead of in realtime with their voice, ChatGPT is not particularly rude. Email is case-making via putting-it-in-writing. ChatGPT is a reasonable means of adding to the written record. And to be clear, the salesperson is case-making. That's why they escalated to you. It's primadrama not teamwork. Good luck.