5 ms·

I heard that large companies expect a higher level of "enterprise" support from Github. That's where the real money is, and a small company just cannot scale ea

by diego 14y ago

I heard that large companies expect a higher level of "enterprise" support from Github. That's where the real money is, and a small company just cannot scale easily in this respect. Proper enterprise support requires customer representatives, phone lines, sales people. All that is expensive and requires capital. Of course, this is just a wild guess. I have no firsthand information.

philwelch 14y ago
Support and sales, if they're interested in growing (and why wouldn't they be?)
onetwothreefour 14y ago
Github's support for Enterprise is atrocious at best. But we still pay for it, because what else is there? :)
- sureshv 14y ago
  git ;-)
- daniel_levine 14y ago
  http://www.atlassian.com/software/stash/overview http://www.atlassian.com/software/stash/overview
  - fpgeek 14y ago
    Having used both github and some Atlassian products (though, to be fair, not Stash), my instinctive reaction is: No. No. No, No, No. No, No. No. That might be wrong, but I'd need to see a lot of evidence first.
    - earl 14y ago
      I can't recommend any Atlassian products. They removed the markup editor from their wiki product; their sole remaining choice -- the rich text editor -- its a piece of shit that is actively hostile to any dev stuck using it. They're doing it to, in effect, crap on developers in order to prefer people who won't use a markup language [1]. It sucks beyond belief for entering code or tables, and is the usual very annoyingly broken rich text experience: tab and enter don't do what you think they will and aren't consistent; they make chrome freeze regularly; and you can't really use it without repeatedly taking your hands of the keyboard to touch a mouse. Just awful. [1] http://blogs.atlassian.com/2011/11/why-we-removed-wiki-markup-editor-in-confluence-4/ http://blogs.atlassian.com/2011/11/why-we-removed-wiki-marku...
- nl 14y ago
  https://bitbucket.org/plans https://bitbucket.org/plans (Which now supports Git: http://blog.bitbucket.org/2011/10/03/bitbucket-now-rocks-git/ http://blog.bitbucket.org/2011/10/03/bitbucket-now-rocks-git...)
- shad0wfax 14y ago
  Self hosted git using gitolite. But you won't get all that Jazz GUI/Web stuff.
  - obtu 14y ago
    You have to put a lot more on top of that: gitweb, authentication, authorisation, notifications, maybe other kinds of hooks. Granted gitolite supports it, but you have to write a bit of glue. There's also the option of Gerrit which puts most of this in a single WAR (not gitweb, though as with gitolite the integration is documented), with a code review workflow on top.
- hamidpalo 14y ago
  There's also Kiln: http://www.fogcreek.com/kiln/ http://www.fogcreek.com/kiln/ Disclaimer: I work at Fog Creek.
- j_s 14y ago
  Microsoft-stack employees may soon be stuck with this: https://tfspreview.com/ https://tfspreview.com/
lnguyen 14y ago
You'd be surprised how big a small company can appear. And it's really all about appearances more than reality. I worked for a smaller outfit that sold to enterprise sometimes directly and sometimes through larger partners (CA primarily). Except when we told them they had no idea of our size.
iandanforth 14y ago
A friend recently tried to go for a github enterprise install at his >$1B market cap company. He really wanted it, they made it hard. Some specific gripes included very slow support response time and poor options for installs (vm based only). There were others but it boiled down to the ops guys asked to set up and maintain the system weren't happy with the way they were treated. I don't think 'going enterprise' is good for the culture of any company, but if they want to do it, they definitely have to kick up their game.
- lnguyen 14y ago
  An important lesson to learn in dealing with enterprise is to make sure the decision makers are happy. They have to feel they're being taken care of and are in control. Trying to win on purely technical merits won't work. Being unresponsive especially during an evaluation is the kiss of death.

by diego 14y ago

philwelch 14y ago

Support and sales, if they're interested in growing (and why wouldn't they be?)

onetwothreefour 14y ago

Github's support for Enterprise is atrocious at best. But we still pay for it, because what else is there? :)

sureshv 14y ago
git ;-)
daniel_levine 14y ago
http://www.atlassian.com/software/stash/overview http://www.atlassian.com/software/stash/overview
- fpgeek 14y ago
  Having used both github and some Atlassian products (though, to be fair, not Stash), my instinctive reaction is: No. No. No, No, No. No, No. No. That might be wrong, but I'd need to see a lot of evidence first.
  - earl 14y ago
    I can't recommend any Atlassian products. They removed the markup editor from their wiki product; their sole remaining choice -- the rich text editor -- its a piece of shit that is actively hostile to any dev stuck using it. They're doing it to, in effect, crap on developers in order to prefer people who won't use a markup language [1]. It sucks beyond belief for entering code or tables, and is the usual very annoyingly broken rich text experience: tab and enter don't do what you think they will and aren't consistent; they make chrome freeze regularly; and you can't really use it without repeatedly taking your hands of the keyboard to touch a mouse. Just awful. [1] http://blogs.atlassian.com/2011/11/why-we-removed-wiki-markup-editor-in-confluence-4/ http://blogs.atlassian.com/2011/11/why-we-removed-wiki-marku...
nl 14y ago
https://bitbucket.org/plans https://bitbucket.org/plans (Which now supports Git: http://blog.bitbucket.org/2011/10/03/bitbucket-now-rocks-git/ http://blog.bitbucket.org/2011/10/03/bitbucket-now-rocks-git...)
shad0wfax 14y ago
Self hosted git using gitolite. But you won't get all that Jazz GUI/Web stuff.
- obtu 14y ago
  You have to put a lot more on top of that: gitweb, authentication, authorisation, notifications, maybe other kinds of hooks. Granted gitolite supports it, but you have to write a bit of glue. There's also the option of Gerrit which puts most of this in a single WAR (not gitweb, though as with gitolite the integration is documented), with a code review workflow on top.
hamidpalo 14y ago
There's also Kiln: http://www.fogcreek.com/kiln/ http://www.fogcreek.com/kiln/ Disclaimer: I work at Fog Creek.
j_s 14y ago
Microsoft-stack employees may soon be stuck with this: https://tfspreview.com/ https://tfspreview.com/

lnguyen 14y ago

You'd be surprised how big a small company can appear. And it's really all about appearances more than reality. I worked for a smaller outfit that sold to enterprise sometimes directly and sometimes through larger partners (CA primarily). Except when we told them they had no idea of our size.

iandanforth 14y ago

A friend recently tried to go for a github enterprise install at his >$1B market cap company. He really wanted it, they made it hard. Some specific gripes included very slow support response time and poor options for installs (vm based only). There were others but it boiled down to the ops guys asked to set up and maintain the system weren't happy with the way they were treated. I don't think 'going enterprise' is good for the culture of any company, but if they want to do it, they definitely have to kick up their game.

lnguyen 14y ago
An important lesson to learn in dealing with enterprise is to make sure the decision makers are happy. They have to feel they're being taken care of and are in control. Trying to win on purely technical merits won't work. Being unresponsive especially during an evaluation is the kiss of death.