i had a similar problem but for access control, getting emailed the new/old roles a person should have, or a list of new emails to onboard i ended up showing t

i had a similar problem but for access control, getting emailed the new/old roles a person should have, or a list of new emails to onboard i ended up showing them how to use github and create prs with a csv. at first i copy pasted the csv and imported it, but in the end completely automated it it may seem completely alien to them at first, but if can get them access to a repo and just show them how to edit a file in the ui, it's much easier to do that and create a pr than it used to be in github. to me it was worth the initial headache - after a few weeks they were very smooth with it and changes got through way faster