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The idea is that if you don't consent you hang up after hearing the message. Funnily, the phrasing "may be recorded" is not interpreted by the corporations as

The idea is that if you don't consent you hang up after hearing the message. Funnily, the phrasing "may be recorded" is not interpreted by the corporations as "the customer may be recording as well" and in many cases their default policy is to not talk to you if you've declared you're recording. Single-party consent jurisdictions make it even more muddy.

JumpCrisscross 3y ago
> Single-party consent jurisdictions make it even more muddy Don't they simplify it? You're on the call. If you consent to recording, you've given your single-party consent. You don't need to tell the company you're calling you're recording.
- jojobas 3y ago
  You don't but if you do they'll hang up. The whole "the call may be recorded, but only by us" is rather idiotic still.
  - modeless 3y ago
    Just say it while you are on hold. They don't make any effort to ensure you hear their notification, so why should you make any effort to ensure that they hear yours?
    - JumpCrisscross 3y ago
      > Just say it while you are on hold. They don't make any effort to ensure you hear their notification, so why should you make any effort to ensure that they hear yours? This is possibly worse than staying silent, given you're betraying bad intent.
      - jojobas 3y ago
        Yep. Them saying it may be recorded for quality purposes should be enough, your complaint using the recording is to improve the quality of service you receive.
gruez 3y ago
>Funnily, the phrasing "may be recorded" is not interpreted by the corporations as "the customer may be recording as well" IANAL but AFAIK the "this call is recorded ..." warning that they automatically play gives license for both sides to record, even in a 2 party consent state.
- jojobas 3y ago
  Still they'll hang up if you announce your recording explicitly, go ahead and try that on your cell provider, ISP or bank.
  - noman-land 3y ago
    If they announce it then you don't have to.
    - xethos 3y ago
      The point is more the attitude of "Fine for me but not for thee", with the corporation in question almost undoubtedly recording the call, but balking when a consumer dares do the same
smeej 3y ago
My car insurance company actually refused to talk to me when I called them after my accident, knowing their phone line would tell me the call may be recorded, and therefore I would record it. They would only talk to me if they called me, so I started answering with, "This call may be recorded. By continuing, you acknowledge your consent." Most of the time, they just hung up. They were trying to screw me, and the state insurance commissioner finally had to step in and put them in their place. The person who caused the accident had the same carrier I did, and since they knew they were on the hook for the charges either way, they made no effort at all to adjudicate fault. They wanted to split it 50-50, and I wasn't having it.

JumpCrisscross 3y ago

> Single-party consent jurisdictions make it even more muddy Don't they simplify it? You're on the call. If you consent to recording, you've given your single-party consent. You don't need to tell the company you're calling you're recording.

jojobas 3y ago
You don't but if you do they'll hang up. The whole "the call may be recorded, but only by us" is rather idiotic still.
- modeless 3y ago
  Just say it while you are on hold. They don't make any effort to ensure you hear their notification, so why should you make any effort to ensure that they hear yours?
  - JumpCrisscross 3y ago
    > Just say it while you are on hold. They don't make any effort to ensure you hear their notification, so why should you make any effort to ensure that they hear yours? This is possibly worse than staying silent, given you're betraying bad intent.
    - jojobas 3y ago
      Yep. Them saying it may be recorded for quality purposes should be enough, your complaint using the recording is to improve the quality of service you receive.

gruez 3y ago

>Funnily, the phrasing "may be recorded" is not interpreted by the corporations as "the customer may be recording as well" IANAL but AFAIK the "this call is recorded ..." warning that they automatically play gives license for both sides to record, even in a 2 party consent state.

jojobas 3y ago
Still they'll hang up if you announce your recording explicitly, go ahead and try that on your cell provider, ISP or bank.
- noman-land 3y ago
  If they announce it then you don't have to.
  - xethos 3y ago
    The point is more the attitude of "Fine for me but not for thee", with the corporation in question almost undoubtedly recording the call, but balking when a consumer dares do the same

smeej 3y ago

My car insurance company actually refused to talk to me when I called them after my accident, knowing their phone line would tell me the call may be recorded, and therefore I would record it. They would only talk to me if they called me, so I started answering with, "This call may be recorded. By continuing, you acknowledge your consent." Most of the time, they just hung up. They were trying to screw me, and the state insurance commissioner finally had to step in and put them in their place. The person who caused the accident had the same carrier I did, and since they knew they were on the hook for the charges either way, they made no effort at all to adjudicate fault. They wanted to split it 50-50, and I wasn't having it.