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Would users walk away from a hospital if they are required to wash their hands and wear a mask? Sometimes the customer is not educated on safety and you have t

by lrvick 3y ago

Would users walk away from a hospital if they are required to wash their hands and wear a mask? Sometimes the customer is not educated on safety and you have to hold a line to protect them and yourself. Invest in good onboarding UX.

recursive 3y ago
No, because they're locked in. Either by their insurance plan, or because they're experiencing a medical emergency and don't have time to shop around.
- lrvick 3y ago
  A prospective customer shopping around for whatever service has the lowest security is probably not a customer you want.
  - recursive 3y ago
    No one's shopping for low security. They just end up with it because they don't care.
    - lrvick 3y ago
      Exactly why we do not sell cheaper models of cars that lack airbags. Basic security and safety should not be optional.