5 ms·

Not sure what the alternative is as most users will walk if they aren't allowed to use SMS

by spxneo 3y ago

lrvick 3y ago
Would users walk away from a hospital if they are required to wash their hands and wear a mask? Sometimes the customer is not educated on safety and you have to hold a line to protect them and yourself. Invest in good onboarding UX.
- recursive 3y ago
  No, because they're locked in. Either by their insurance plan, or because they're experiencing a medical emergency and don't have time to shop around.
  - lrvick 3y ago
    A prospective customer shopping around for whatever service has the lowest security is probably not a customer you want.
    - recursive 3y ago
      No one's shopping for low security. They just end up with it because they don't care.
      - lrvick 3y ago
        Exactly why we do not sell cheaper models of cars that lack airbags. Basic security and safety should not be optional.
darby_eight 3y ago
Any choice more secure than SMS will only empower the consumer. You're pointing out a real problem, but the first step is at least an alternative.
dylan604 3y ago
The alternative is to educate the users. People use SMS because they've been coerced into believing it is secure, and had the wool pulled over their eyes for $reasonsToGetYourData.
- theamk 3y ago
  Educate me please, if I value availability, are there any options better than SMS? OIDC means your digital life is destroyed if Google ever decides to ban you. And they are well known to do so, and there is normally no recourse once you are banned. You have to be either brave or stupid to trust your security to tech giants. Passkeys, TOTP are vulnerable to your device getting lost or broken, something that can also happen a lot. Sadly, if you want things to work no matter what, SMS are your best bet.
r00fus 3y ago
Most users? Seriously doubt it.
Bjartr 3y ago
Where's that assertion coming from?

5 ms·

Not sure what the alternative is as most users will walk if they aren't allowed to use SMS

by spxneo 3y ago

Not sure what the alternative is as most users will walk if they aren't allowed to use SMS

lrvick 3y ago
Would users walk away from a hospital if they are required to wash their hands and wear a mask? Sometimes the customer is not educated on safety and you have to hold a line to protect them and yourself. Invest in good onboarding UX.
- recursive 3y ago
  No, because they're locked in. Either by their insurance plan, or because they're experiencing a medical emergency and don't have time to shop around.
  - lrvick 3y ago
    A prospective customer shopping around for whatever service has the lowest security is probably not a customer you want.
    - recursive 3y ago
      No one's shopping for low security. They just end up with it because they don't care.
      - lrvick 3y ago
        Exactly why we do not sell cheaper models of cars that lack airbags. Basic security and safety should not be optional.
darby_eight 3y ago
Any choice more secure than SMS will only empower the consumer. You're pointing out a real problem, but the first step is at least an alternative.
dylan604 3y ago
The alternative is to educate the users. People use SMS because they've been coerced into believing it is secure, and had the wool pulled over their eyes for $reasonsToGetYourData.
- theamk 3y ago
  Educate me please, if I value availability, are there any options better than SMS? OIDC means your digital life is destroyed if Google ever decides to ban you. And they are well known to do so, and there is normally no recourse once you are banned. You have to be either brave or stupid to trust your security to tech giants. Passkeys, TOTP are vulnerable to your device getting lost or broken, something that can also happen a lot. Sadly, if you want things to work no matter what, SMS are your best bet.
r00fus 3y ago
Most users? Seriously doubt it.
Bjartr 3y ago
Where's that assertion coming from?