4 ms·
Surely we are close to the point a fully self-service cell account is possible via secure portal? Choose to eliminate human customer service, expose portal to u
by giobox 3y ago
Surely we are close to the point a fully self-service cell account is possible via secure portal? Choose to eliminate human customer service, expose portal to user with appropriate MFA access controls etc.
I guess what I'm asking for is a cellphone plan with no human customer service, similar to how there is basically no one I can call if I have a problem with a gmail account. Remove the source and the temptation of this attack in one go.
I appreciate not every customer would like or want this, but could be offered to more security conscious users as an option. It's not unheard of to get a discount for pre-paying or enabling auto-payments on cell plans around the world, perhaps you could even get a few bucks off a month for choosing to not have option to call a contact center too.
- TimJRobinson 3y agoThere's a service called 3Num where you can get a number controlled by a private key. No one else has access to your number/account. Only supports SMS messages currently though, it's not a full phone service.