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This isn’t just an sim/T-Mobile issue Most customer service representatives are on very low incomes (especially in other countries) and it’s not hard to find o
by wepple 3y ago
This isn’t just an sim/T-Mobile issue
Most customer service representatives are on very low incomes (especially in other countries) and it’s not hard to find one who will take actions for a (western) small amount of money. CSRs often have powerful capabilities and access to sensitive information. With poor access controls.
Solve the SMS/MFA issue and they’ll attack the next thing in line
- deleted 3y ago[deleted]
- nijave 3y agoYeah, but ideally the next thing in line is much more secure than a financially vulnerable, low wage worker. Afaik SMS 2FA is the easiest to compromise of all the methods. At least with, say, email, you need a password and potentially a different 2FA first.
- TMWNN 2y ago>Most customer service representatives are on very low incomes (especially in other countries) and it’s not hard to find one who will take actions for a (western) small amount of money. CSRs often have powerful capabilities and access to sensitive information. With poor access controls. Another reason to implement my proposal of a law requiring all customer service serving US customers to be located in the US, UK, Ireland, Canada, Australia, or New Zealand.