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The website does not make it clear - what does SIM protection do? Does it put a waiting period on changes? Requires a website login first? What happens if I le
by 0cf8612b2e1e 3y ago
The website does not make it clear - what does SIM protection do? Does it put a waiting period on changes? Requires a website login first?
What happens if I legitimately need a new SIM?
- xyst 3y agoI had to deal with this recently. Basically, they put a hold on the account. The request is forwarded to another internal department for verification. Once verification is complete and the team determines the request is not fraudulent (asking for "verification pin" or "account password"). Then the request is forwarded to the appropriate tech team for further processing. SMS and calling was blocked during that entire time (~24-36 hrs) since the backend teams are likely operating in offshore timezones.
- kgc 3y agoDoesn’t that mean the PIN and password are communicated in clear text?