On a small team I was doing ~65% of the total number of tickets and not just the easy ones. Then one of the other people on the team, one of the lowest perform

On a small team I was doing ~65% of the total number of tickets and not just the easy ones. Then one of the other people on the team, one of the lowest performers, got promoted over me and I lost it. Apparently the CIO wasn't looking at the metrics. He made sure I got a raise and got slotted in for the next available promotion, which was only a few months away. Then the company that was contracting us early termed their contract, and they only asked me to stay to build a new team, based on the CIO's recommendation. Metrics are a pain but they can also be a life saver.