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Once signed up for the WSJ. Took 10 minutes just put in my credit card and address, got a sign up discount, and boom was done. 3 months later I needed to cance
by gustavus 2y ago
Once signed up for the WSJ. Took 10 minutes just put in my credit card and address, got a sign up discount, and boom was done.
3 months later I needed to cancel. It turns out you can only cancel by a phone call, during their business hours on the east coast. Of course that wasn't the end because then it was probably twenty minutes on hold and fighting with. "No I want to cancel. No I don't care if you offer me a discount, I am pissed you made me call in to cancel. No I don't want to suspend I want to quit."
Swore I would never purchase them again if they are going to do something like that.
- frumper 2y agoJust checked. They will now let me cancel online. It has suspend and cancel options next to each other and bills itself as "1 click cancel." Maybe they listened to you.
- gustavus 2y agoWhat state are you looking at it from?
- frumper 2y agoCalifornia. It is just following along their support page directions. https://customercenter.wsj.com/help/article?topic=Policies&title=Cancellation%20%26%20Refund%20Policy https://customercenter.wsj.com/help/article?topic=Policies&t...