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Neon is so unreliable that they removed the percentages from their status website. A truly bad thing for a data company to do.

tristan957 2y ago
They were calculated incorrectly, actually. This is something we are actively working on. We hoped to have it back for GA, but it didn't make it. (Neon engineer) Edit: to be more specific, we will have a new calculations similar to how Snowflake does theirs.
- throwaway5959 2y ago
  I’m not sure that’s much better?
  - tristan957 2y ago
    Wanted to let you know that I have edited my comment. Here is the Snowflake page for reference by the way: https://status.snowflake.com/ https://status.snowflake.com/. Hope that helps!
    - throwaway5959 2y ago
      Thanks!
shinypokemon 2y ago
(Neon DevRel) Hey, we do want to add numbers back to that page. The issue was that the original numbers were inaccurate. "The goal of this metric is to represent the health of a system. However, we found this binary “is there an incident or not” approach wasn’t accurate for describing our service. For example, in the past 30 days, 99.9% of projects hosted on Neon had an uptime better than 99.95%; however, the status page displayed 99.89% uptime." (source: https://neon.tech/blog/multi-tenant-uptime https://neon.tech/blog/multi-tenant-uptime)
- remram 2y ago
  That seems like an accurate number then? How many times do you expect to slice it? "For 99% of days this year, 99% of our customers have experienced 99% reliability for 99% of their users, we're 99% sure"? (That's just the long way of saying 95%)
nikita 2y ago
When Neon goes down twitter lights up, we haven't had it for a long time now. Internally we are measuring the number of projects under 5 min in the last 30 days and it's been lower double digits over 700K+ total databases under management. A TON of effort is going there, twice a week standups, tightening our processes and quality across the board, a standing item in our monthly board meetings. While stability is black and white, what goes into delivering it is a long tail of small and large improvement and a major team effort. We will also update the status page soon.

tristan957 2y ago

They were calculated incorrectly, actually. This is something we are actively working on. We hoped to have it back for GA, but it didn't make it. (Neon engineer) Edit: to be more specific, we will have a new calculations similar to how Snowflake does theirs.

throwaway5959 2y ago
I’m not sure that’s much better?
- tristan957 2y ago
  Wanted to let you know that I have edited my comment. Here is the Snowflake page for reference by the way: https://status.snowflake.com/ https://status.snowflake.com/. Hope that helps!
  - throwaway5959 2y ago
    Thanks!

shinypokemon 2y ago

(Neon DevRel) Hey, we do want to add numbers back to that page. The issue was that the original numbers were inaccurate. "The goal of this metric is to represent the health of a system. However, we found this binary “is there an incident or not” approach wasn’t accurate for describing our service. For example, in the past 30 days, 99.9% of projects hosted on Neon had an uptime better than 99.95%; however, the status page displayed 99.89% uptime." (source: https://neon.tech/blog/multi-tenant-uptime https://neon.tech/blog/multi-tenant-uptime)

remram 2y ago
That seems like an accurate number then? How many times do you expect to slice it? "For 99% of days this year, 99% of our customers have experienced 99% reliability for 99% of their users, we're 99% sure"? (That's just the long way of saying 95%)

nikita 2y ago

When Neon goes down twitter lights up, we haven't had it for a long time now. Internally we are measuring the number of projects under 5 min in the last 30 days and it's been lower double digits over 700K+ total databases under management. A TON of effort is going there, twice a week standups, tightening our processes and quality across the board, a standing item in our monthly board meetings. While stability is black and white, what goes into delivering it is a long tail of small and large improvement and a major team effort. We will also update the status page soon.