If it's of any help in your battle with your installers the relevant part of the building regulations for external pipework is section 4.26 of approved document

If it's of any help in your battle with your installers the relevant part of the building regulations for external pipework is section 4.26 of approved document L: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1133079/Approved_Document_L__Conservation_of_fuel_and_power__Volume_1_Dwellings__2021_edition_incorporating_2023_amendments.pdf https://assets.publishing.service.gov.uk/government/uploads/... The table in there assumes pretty high quality insulation and the neoprene-looking stuff doesn't meet that standard so would have to be thicker. Note that the way the performance of pipe insulation varies non-linearly with the pipe and insulation radius so it's a bit unintuitive. How do I know? I had the same problem with my installers.