4 ms·
User experience and observing how they interact with the end product of software development is the true version of walking the aisles. What to find improvement
by yndoendo 3y ago
User experience and observing how they interact with the end product of software development is the true version of walking the aisles. What to find improvements, just be the person that trains and teaches the administrator, the general user, the maintainers, and the installers.
For example, I documented how to load an OS image for assembly. Watched them use the guide and saw they flipped through the document. Afterwards, I inserted an extra page of what shows up in the text stream and said, "sit and wait for ...." at that point they started flipping around.
- mitthrowaway2 3y agoThat's looking at the car and driver, not the factory. That's important too! But the gemba walk is about seeing the factory floor where the car is made. If your cars are shipping late and there's lots of defects, you have to look at the factory to find out why.
- yndoendo 3y agoFor example is talking about the assembly line. Assembly workers are your users too. Having an application packaged as as an installer versus a ZIP reduces knowledge and work on both by the assembly user and the maintenance user. In automation, Assembly works still have to engage with the software and make configuration changes, from factory settings to job settings. There really is not a black and white, just a gray area when it comes to assembly and end user.