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But the minnows are much more expensive to acquire per unit revenue so instead you focus on the whales and hope the minnows just follow the leader
by outside1234 3y ago
But the minnows are much more expensive to acquire per unit revenue so instead you focus on the whales and hope the minnows just follow the leader
- blindriver 3y agoNot true. Minnows don’t even have a sales cycle for most of them, they will download and then pay for support via credit card and then support over email. New enterprise clients take 18+ months to land and then an entire account management team.
- alephnerd 3y agoMinnows will still file support tickets and bugs, and clog up our support and engineering team's time, and then complain when we ignore them because we'd rather work on the support tickets that customer X who's spending $200k a year instead of you who is paying $1k a year.