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Hmm. They list Microsoft's XBox Live in "Forced Continuity". It's been quite some time (at least six months, maybe even more) that: - you can disable automatic

by lloeki 14y ago

Hmm. They list Microsoft's XBox Live in "Forced Continuity". It's been quite some time (at least six months, maybe even more) that: - you can disable automatic renewal from the console or the browser - MS sends you an email upon subscription informing you that you can disable automatic renewal from the console or the browser - MS sends you a reminder some time before automatic renewal in which they again inform you how to disable automatic renewal The last time I had to call support to leave Gold was like three years ago.

NoPiece 14y ago
Where do you live? In April of this year, I had to change my state to Illinois in order to enable the link to cancel via the browser. Illinois requires companies to provide a cancel link, so MS does. But they didn't offer it where they didn't have to.
- jamiepenney 14y ago
  I'm guessing New Zealand must be in the same position - I've seen plenty of screenshots showing me where the unsub link is, but it is just plain text for me. I had to call MS and cancel over the phone, which took a lot longer than it really should.
- lloeki 14y ago
  France. I've been getting about 6 months worth of Gold at the promotional 1€ per month this way. Subscribe via ad on console, turn off renewal, wait for it to expire, goto 1.
FuzzyDunlop 14y ago
I believe this was doable in [ed: parts of - it seems] the US well before they got around to implementing it elsewhere, like in the UK. It wasn't until some time last year that there was even a 'cancel' button on your profile. I think it may have been around the same time they added PayPal support. I wouldn't trust my card details with them again, considering the liberties they took with that data (that were all buried in the small print).
duwease 14y ago
This used to drive me nuts, since I only play online sporadically -- having to sit on the phone for 15 minutes to cancel was ridiculous. They've changed it now, but there's still the mild trick of re-engaging the auto-renewal every time you sign up again for a month.
lumberjack 14y ago
I don't mean to be rude but the whole point was that a service that is going to offer monthly subscriptions should make it clear from before you enter the CC details that you are buying a monthly automatically paid subscription.

by lloeki 14y ago

NoPiece 14y ago

Where do you live? In April of this year, I had to change my state to Illinois in order to enable the link to cancel via the browser. Illinois requires companies to provide a cancel link, so MS does. But they didn't offer it where they didn't have to.

jamiepenney 14y ago
I'm guessing New Zealand must be in the same position - I've seen plenty of screenshots showing me where the unsub link is, but it is just plain text for me. I had to call MS and cancel over the phone, which took a lot longer than it really should.
lloeki 14y ago
France. I've been getting about 6 months worth of Gold at the promotional 1€ per month this way. Subscribe via ad on console, turn off renewal, wait for it to expire, goto 1.

FuzzyDunlop 14y ago

I believe this was doable in [ed: parts of - it seems] the US well before they got around to implementing it elsewhere, like in the UK. It wasn't until some time last year that there was even a 'cancel' button on your profile. I think it may have been around the same time they added PayPal support. I wouldn't trust my card details with them again, considering the liberties they took with that data (that were all buried in the small print).

duwease 14y ago

This used to drive me nuts, since I only play online sporadically -- having to sit on the phone for 15 minutes to cancel was ridiculous. They've changed it now, but there's still the mild trick of re-engaging the auto-renewal every time you sign up again for a month.

lumberjack 14y ago

I don't mean to be rude but the whole point was that a service that is going to offer monthly subscriptions should make it clear from before you enter the CC details that you are buying a monthly automatically paid subscription.