All of which is true. I used to run a smallish IT team. The problem comes with the failure to offer an alternative to solve the issue the person has. My algor

All of which is true. I used to run a smallish IT team. The problem comes with the failure to offer an alternative to solve the issue the person has. My algorithm always started with, can we do this with our existing O365 licence. You can't have Trello or Asana, because we have Planner already. You can't have Slack because we have Teams. You can have Basecamp because the manager put a great case of why She couldn't do that on Teams. You can't have Jira because you only want bug tracking and it is too complex for your little team, how about self-hosted Redmine?