I disagree, you need both. Statistics sometimes obscure the reality of what's happening and can't be relied upon in a vacuum. I recently learned about on hn abo

I disagree, you need both. Statistics sometimes obscure the reality of what's happening and can't be relied upon in a vacuum. I recently learned about on hn about a story where Amazon's statistics proved that there was no wait time problem on it's phone lines even though it was a common customer complaints. We need a mix of statistical analysis and first hand accounts. Source: https://www.tweaktown.com/news/95066/jeff-bezos-explains-the-legendary-call-he-made-to-amazon-customer-service/index.html https://www.tweaktown.com/news/95066/jeff-bezos-explains-the...