8 hours a day, that's 12 minutes a case. They also need to hang up as quickly as possible on their calls. Yeah, if your case is remotely complex, they're fucke

8 hours a day, that's 12 minutes a case. They also need to hang up as quickly as possible on their calls. Yeah, if your case is remotely complex, they're fucked. The reality is that bad management is a direct cause of these issues. In any case, the challenge is is the risk worth it. And at some income levels, yeah.