“That is until one too many decide they're… going on an incredible journey…” Nice one. Seems on the one side you have this alignment with the service provider

“That is until one too many decide they're… going on an incredible journey…” Nice one. Seems on the one side you have this alignment with the service provider. And for the future you hope they don’t zig when you’re zagging. On the other side, you already have some IT responsibilities with hardware acquisition, maintenance and networking. You hire this out too, if you can afford it or don’t care about ‘technical’ things.