4 ms·
Terrible take. A complaint is worth twice a compliment because complaints are actionable. And both are worth more than silence. That doesn’t mean a business ne
by jorvi 3y ago
Terrible take. A complaint is worth twice a compliment because complaints are actionable. And both are worth more than silence.
That doesn’t mean a business needs to acquiesce to every little demand. But “just listen to the money” is a horrible path for product improvement.
- antifa 3y ago> because complaints are actionable plenty of actionable complaints are just wild goose chases to nowhere.
- jorvi 3y agoSure. A complaint of “why did you give us t-shirts?” isn’t very actionable aside from perhaps being more verbose as to why. But something like “Why are you guys starting an e-mail service? Most of us just want a good search engine with perhaps a simple LLM attached to it for base things like summarization” is definitely actionable.
- antifa 3y agoI would like a Gmail competitor with solid email search, so that wouldn't be a strange side show for me, if anything they'd be copying Google's evolution in possibly a pro-user way that might be game changing in similar ways Gmail was game changing when it came out.
- deleted 3y ago[deleted]