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> I work in CX, you should listen to your customers. ...and to be clear, Hacker News is not a representative sample of their customers.
by kerkeslager 3y ago
> I work in CX, you should listen to your customers.
...and to be clear, Hacker News is not a representative sample of their customers.
- silviot 3y ago> ...and to be clear, Hacker News is not a representative sample of their customers. I am a customer and I learned about Kagi here. I assume many people are on the same boat, so I wouldn't be so sure about that.
- rjbwork 3y agoFWIW I'm a customer and had never read about it on HN until this post. I learned about it from a private Discord programmer community.
- cqqxo4zV46cp 3y agoSame shit, really.
- kerkeslager 3y ago> I am a customer and I learned about Kagi here. Perhaps I should have said "target customers" where I said "customers", I don't know. But it should not be surprising that "being an HN user" correlates strongly with "finds out about things on HN".
- rrrix1 3y agoKagi does zero advertising, only word of mouth (or from social news sites). I would strongly bet their primary source of customers came via a HN referral. We are literally their Target Customers.
- alwa 3y agoIn fact, HN is the only place I’ve heard anything about Kagi. I’ve done my best to evangelize to non-HN friends though :) If anything, I’m interested in what the evolution will look like as their customer base expands beyond HN types…
- saagarjha 3y agoKagi has always explicitly gone after Hacker News readers as their target customer.
- kelnos 3y agoI think that statement is generally true for any random company, but I think for a company like Kagi, HN users are actually a lot more representative of their user base.