1 - when the first flight was full he tried to get on another flight that he didn't know would be full. 2 - a person boarding after him was "denied" because he

1 - when the first flight was full he tried to get on another flight that he didn't know would be full. 2 - a person boarding after him was "denied" because her passport had already been scanned but they let her board anyway. It's in the video embedded in the article.