3 ms·
When things fail, we gain little by punishing the person who was operating the system. Instead, we must ask, "why did the system allow this failure?" Fix that r
by yareal 3y ago
When things fail, we gain little by punishing the person who was operating the system. Instead, we must ask, "why did the system allow this failure?" Fix that root cause, because the operator is not the root cause here.
- throwaway35777 3y agoWhy did the system securing the plane let the operator override the error and allow an unauthorized passenger on the plane? Should be easy enough, UI shows the picture of the guy who scanned the first ticket and system tells operator you go and check his ticket. If you can't find him on the plane he's hiding in the bathroom, call security to get him out.
- firewolf34 3y agoStoring photos of people is a bit of a can of worms, make it even easier and just ask for ID if this error occurs.
- deleted 3y ago[deleted]
- throwaway35777 3y agoThat's true, but you'd still need to find the unauthorized passenger already on board. Without a picture you'd have to flush the plane and reboard. Given there are thousands of security cameras in an airport, I don't think anyone would mind if one was used to record who got on the plane.
- yareal 3y agoNow you are asking the right question
- jltsiren 3y agoBecause software is full of bugs, false assumptions, and ambiguities, people make mistakes, information doesn't transfer perfectly between airlines, and rare situations become common when you are dealing with enough people. If the gate agent can't override the system, the airline cannot operate. I've lived in a number of countries in the past 10+ years and encountered more than my fair share of edge cases when flying. On the average, the gate agent has to override something 1-2 times per year when I fly internationally.