> ProSupport gets you competent and US-based tech support engineers with the power to solve tech problems and ordering (e.g. spare parts) quickly. 10 years ag

> ProSupport gets you competent and US-based tech support engineers with the power to solve tech problems and ordering (e.g. spare parts) quickly. 10 years ago I bought a refurb alienware tower really cheap. It, however, came with some "premium" alienware warranty plan. I really can't remember the details anymore, but I encountered a bug in the drivers/software for something on the machine. When I called them about it, I ended up getting US support and they made a ticket for the engineering department. They fixed the issue and called me a week later to thank me for the info and make sure I'd installed the new version of their stuff. I was blown away that they had that level of support for not-enterprise hardware lol. Their normal support is indeed terrible though. Some time later I bought my brother a refurb all-in-one and the DVD drive died after a few months. When I called about that I got somebody who refused to help me because the bios self-test software didn't give me any error codes - because it didn't generate any - because the dvd drive wasn't found at all.