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The example used is a URL. I don't believe there is an equivalent for the address bar. Plenty of other examples exist, but that one is pretty easily reachable b
by mynameisvlad 3y ago
The example used is a URL. I don't believe there is an equivalent for the address bar. Plenty of other examples exist, but that one is pretty easily reachable by users.
- hot_gril 3y agoBut you shouldn't be asking users to copy UUIDs out of your URLs... or really in general at all.
- dumbo-octopus 3y agoAPI keys are basically just UUID's, they need copying quite often.
- mynameisvlad 3y agoWhy not? > Customer: "I'm having issues with an order" > CS: "Can you give me the order number?" > Customer: "Sure, it's zero two a as in apple five..." This seems entirely reasonable considering the whole point of TFA is to move away from using UUIDs as unique identifiers for resources in a service.
- Mtinie 3y agoI’m inferring the comment you were responding to meant “Asking the customer to copy/paste the UUID from a URL to send to Support via an email or chat.” Rather than asking a customer to read it out to you.