And how did it even come up that they were enjoying their continued use of his plastic bins? Did they think that would be consolation?! I know this is only one

And how did it even come up that they were enjoying their continued use of his plastic bins? Did they think that would be consolation?! I know this is only one side of the story, but based on his subjective experience here, I can’t say I blame the guy at all for feeling so insulted or being unwilling to accept an apology.