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The ideal form of the flight booking interaction is that it's basically a computerized travel agent. So it could theoretically ask questions or listen to your o

• potatolicious 3y ago
  > "The ideal form of the flight booking interaction is that it's basically a computerized travel agent. So it could theoretically ask questions or listen to your objections and refine the request that way." And that is startlingly worse as a UX than the status quo. An agent can apply some contextual filtering to improve the initial choices offered to the user - but they can do that in a GUI as well, and I would strongly argue that's better served in a GUI than via voice. "Given your check-in time and transit from the airport, I think the following 3 flights make sense... [painstakingly list all 3 flights verbally]." "Oh ok uh can you say the second one again? Was that out of JFK or Newark?" ... etc. Whereas a GUI is easy to parse and presents choices side-by-side in a way that's easy to compare. This is the dissembling I'm talking about when it comes to some LLM proponents - the idea that the user having to perceive, compare, and analyze information just goes away, poof because the agent will just... make it no longer necessary. It's a fundamental misunderstanding of these domains and use cases. I'll generalize my prediction a bit more: an intelligent agent applying its contextual knowledge to a GUI is likely going to be overwhelmingly better as a UX than an intelligent agent that largely interacts verbally.