> customer service/retention Many years ago the ISPs saw and adapted to people seeking out the retention department in order to get a better deal. In most case

> customer service/retention Many years ago the ISPs saw and adapted to people seeking out the retention department in order to get a better deal. In most cases “the retention department” they transfer you to is just a different agent of the exact same rank. And tbh: fair enough since any time there’s a truly amazing deal (even if it’s a one-off) it’s posted publicly online and becomes a negotiation tool for everyone else.