That doesn't sound right. Have you opened a support ticket with us so that we can look into what's happening? You can do it here: https://proton.me/support/trou

That doesn't sound right. Have you opened a support ticket with us so that we can look into what's happening? You can do it here: https://proton.me/support/troubleshooting?product=mail https://proton.me/support/troubleshooting?product=mail