My biggest Word WTF was when I had edited about a page of text, and went away for a new cup of coffee. When I came back the document was only showing Wingdings-

My biggest Word WTF was when I had edited about a page of text, and went away for a new cup of coffee. When I came back the document was only showing Wingdings-like characters. And when I press the cursor keys it crashed. After that time I always go into the settings and force it to make proper .bak files. I've seen the sales people periodically manually save to a separate .rtf because Word crashes and trashes the document and the auto-save so often for them. After decades and zillions of money, why isn't that piece of software amongst the most solid software there is?